On a Call when the phone is active
A supported phone system can send Presence the minimum call-state event needed to update availability.
3CX + VOIP STATUS INTEGRATION
A work call should count—even when it is not on the calendar.
Presence supports two 3CX beta paths alongside Twilio and compatible webhooks: approve a 3CX web-client tab in Chrome, or run a direct Call Control API connector beside the PBX.
TKTim KellerTeam memberIn a MeetingAvailable 2:30 PM your time
MSMaya SinghTeam memberAvailableCome on in
JCJordan ChenTeam memberOn a CallCheck back shortly
ARAlex RiveraTeam memberFocusAvailable 3:15 PM your time
FOR WORK PHONES & COMPATIBLE VOIP SYSTEMS
One clear answer before someone interrupts.
Presence combines only the availability connections you approve into one simple, privacy-safe status. The people around you see whether now is a good time—not the private details behind the answer.
Work phones alongside everything else
VoIP call state can take priority while active, then Presence reevaluates calendars, meetings, manual overrides, and working hours when the call ends.
Two ways to connect 3CX
Chrome can detect an active call in a user-approved 3CX web-client tab. Eligible Enterprise PBX systems can instead run a local Call Control connector.
No caller or conversation content
Shared views do not receive caller names, phone numbers, call audio, transcripts, recordings, or the subject of a conversation.
SET IT UP ONCE
Presence works quietly in the background.
- 1Choose the simplest path
Use Chrome for an individual 3CX web-client tester, or create a 3CX Direct API connection for a PBX-level test.
- 2Connect call state
The Chrome path requires approval only for that 3CX site. The direct path keeps the PBX API secret in a local connector and sends only start and end state to Presence.
- 3Test the complete call cycle
Verify that On a Call appears when answered and that Presence returns to the correct underlying status when the call ends.
PRIVACY FIRST
Availability is shared. Calendar details are not.
Meeting titles, attendees, call participants, precise coordinates, chat, recordings, audio, and video stay out of shared views. Every user controls their own connections and links.
COMMON QUESTIONS
What people want to know.
What does the 3CX direct connection require?
3CX documents Call Control API access for eligible Enterprise systems. An administrator creates an API client and grants it access only to the extension being tested. The Presence connector runs on a computer that can reach the PBX.
Does Presence work with every VoIP provider?
Not automatically. 3CX and Twilio have supported beta workflows, while other providers need compatible call-event webhooks or a reviewed custom setup.
Does Presence record phone calls?
No. Presence does not access call audio, recordings, transcripts, caller names, or phone numbers. It needs only the supported active-call state.
What if my organization uses desk phones such as Yealink?
Yealink describes the handset manufacturer, not necessarily the phone-service provider. Compatibility depends on the underlying VoIP platform and whether it can send supported call-state events.
GET STARTED
Make availability clear.
Try Presence free during the beta using your existing tablet or browser.
Get early access